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Broadband ISPs in Egypt Personal Analysis Report

Posted by Ahmed Mahdy on June 14, 2006

Posted by: Ahmed Mahdy

Hey! Nice for me to investigate broadband ISPs in Egypt. They’re 8 authorized to present ADSL services and here an overview analysis of them based on a strategy I created to inform The National Telecom Regularity Authority “NTRA” about them:

1- EgyNet “Government ISP”:

Operation: Service is so bad, many disconnections and service failure and DNS errors,

Coverage: All Cities are available to be connected to the service.

Customer Service , Technical Support & HR: Bad, need more practicing for communication skills and general protocols.

Website Services: Very bad static

Offers and Ads.: Never heard of it.

2- Yalla :

Operation: Service is reliable more than the above in addition of some DNS failure.

Coverage: Resellers in cities out of Cairo and Alexandria make service so expensive,

Customer Service , Technical Support & HR: Employees are so bad “not well practiced or civilized”, need much practice for general protocols.

Website Services: Normal- Almost static

Offers and Ads.: Never heard of it.

3- Noor :

Operation: Their web servers are not well protected at least by Anti-SPAM filter for their employees (Just human monitoring for e-mails), service is good and fast continuous.

Coverage: Service coverage is limited to Cario, Alexandria and some other big cities via resellers, Customer Service , Technical Support & HR: Perfect, so arranged team system but a bit conceited.

Website Services: Very good- Interactive with some bugs.

Offers and Ads.: Never heard of it.

4- LinkdotNET: 1st ISP in Egypt, since 1992

Operation: Fast continuous speed, no much failures, however,

Coverage: Limited for some big cities.

Customer Service , Technical Support & HR: Perfect, no notes.

Website Services: Very Good- Interactive.

Offers and Ads.: Very good, at least weekly 2 or 3 ads. in newspaper or TV.

5- Nile On Line:

Operation: Service is so bad, many disconnections and service failure and DNS errors,

Coverage: All Cities are available to be connected to the service.

Customer Service , Technical Support & HR: Never heard of them.

Website Services: Site is static- Non interactive.

Offers and Ads.: Never heard about it.

6- TEData:

Operation: Highest bandwidth available, fast and continuous, no failures.

Coverage: Cairo and Alexandria and some big cities.

Customer Service , Technical Support & HR: Very good, need a bit of high rank protocol practice.

Website Services: Very good- Interactive.

Offers and Ads.: Very fantastic , weekly at least an ad on TV or newspaper 2 times.

7- MenaNet:

Operation: Good.

Coverage: Cairo and Alexandria and some big cities.

Customer Service , Technical Support & HR: Good.

Website Services: Good- Interactive.

Offers and Ads.: Never heard about it except from this company phone booths.

8- Raya Telecom:

Operation: Good and fast continous.

Coverage: Cairo and Alexandria and some big cities (most wide coverage).

Customer Service , Technical Support & HR: Very good.

Website Services: Very good-Interactive.

Offers and Ads.: No offers widely found in means of media.

Regards,

Ahmed Mahdy

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2 Responses to “Broadband ISPs in Egypt Personal Analysis Report”

  1. Lohum said

    your ISP review is a joke.

    LINKDOTNET is the worst isp in egypt, NOL is the best.

    tried them all and trust me NOL is the best.

  2. J.H said

    very true, Linkdotnet is by FAR the most pathetic excuse for an ISP provider i have ever experienced constant lag spikes and disconnects. The customer service is appalling as all of the employees are programed with the same phrase they feed you every time you depend on their help.

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